Refund & Cancellation Policy
Last updated: August 2026
A legal disclaimer
At Invisible Dynamics, coaching services are designed around a professional relationship that requires commitment, preparation and dedicated time from both the Coach and the Client.
This Refund & Cancellation Policy explains the conditions applicable to coaching sessions and services purchased through this website or agreed directly with Invisible Dynamics.
Cancellations and Rescheduling
If you need to cancel or reschedule a coaching session, please provide at least 24 hours' notice.
Sessions cancelled or rescheduled with at least 24 hours' notice may be moved to another mutually agreed date and time without additional charge.
Sessions cancelled with less than 24 hours' notice, or missed without notice, may be considered delivered and therefore non-refundable, except in exceptional circumstances.
Refunds
Once a coaching session has been delivered, the corresponding fee is non-refundable.
For coaching programmes or packages purchased in advance, requests for cancellation or refund will be considered in accordance with the specific terms agreed with the Client and any applicable consumer protection legislation.
Where a refund is required by applicable law, Invisible Dynamics will comply with the relevant statutory obligations.
Right of Withdrawal
Where coaching services are purchased online by a consumer, any statutory right of withdrawal provided under applicable Italian and European consumer protection legislation remains unaffected.
If the Client requests that the provision of services begin during an applicable withdrawal period, specific rules concerning the right of withdrawal may apply once the service has begun or has been fully performed.
Exceptional Circumstances
Invisible Dynamics recognises that unexpected circumstances can occur.
In exceptional situations, cancellations, rescheduling or refund requests may be evaluated individually, with the aim of finding a fair and reasonable solution for both parties.
Cancellation by Invisible Dynamics
If Invisible Dynamics needs to cancel a scheduled session, the Client will be offered the opportunity to reschedule the session.
If rescheduling is not reasonably possible, any amount already paid for the cancelled and undelivered session will be refunded.
Contact
For questions regarding cancellations, rescheduling or refunds, please contact:
Invisible Dynamics
Executive & Systemic Coaching
Elena.Menichetti@outlook.com